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Help & FAQ

LEGO Discovery Centre is not a theme park but a small indoor attraction designed from the perception of a child between 2 and 12 years old. It provides a safe and fun environment for families with younger children to have fun together. Many of the designed facilities are therefore not designed or suitable for older children or adults. Such as the gaming areas or some attractions.

To ensure a consistently child-friendly play environment, we do not allow groups of adults, adult couples or adults alone regardless of ethnic background, gender or physical condition, who are not accompanied by a child / children. This policy was created in consultation with our visitors and we believe that we have taken an appropriate and practical position that matches the nature of the attraction and the visitor profile.

Having said that, we are well aware that the popularity of the LEGO® brick cannot be limited and that fans exist of all ages and abilities. That is also the reason that we regularly organize “adults only” events in which certain areas of the center are open, such as Mini World, and additional activities such as presentations or lessons are organized to compensate for adults not using many parts of the attraction.

The whole attraction is air conditioned. Please note that kids must wear socks to get entrance to the sofplay area and climbing wall.  

No, the LEGO® bricks and Minifigures made available to visitors belong to the attraction and must stay there. No bricks or Minifigures are included with the entrance ticket.

Our store has a wide assortment of LEGO®  sets and customizable Minifigures for sale.

The Activity Pack is an activity booklet shaped like a robot for children to take home as a souvenir. It includes several activities to do in the attraction (such as collecting footprints at the terminals in our various zones), fun facts and constructions activities that can be done in the attraction and/or at home. More LEGO fun at the LEGO Discovery Centre and at home !

PLEASE NOTE: The Activity Pack is only available in French and Dutch.

No, but we have small lockers available in the attraction.

Please note that the number of lockers available is limited. We advise you to leave your coats in your car if this option is possible for you.

Yes, adults must buy a ticket to access the attraction and be accompanied by a child.

Yes, it is allowed. There must be at least one child under 18 years in the party.

No, children must be supervised by a responsible adult over 18 years of age.

When purchasing a ticket, you will be asked to choose a time slot. The time slot is your arrival date and time. If you cannot select your desire timeslot, it means that the timeslot is fully booked.

This system prevents queue time and crowding. It helps us make your visit at the LEGO Discovery Centre more enjoyable.

Booking tickets and time slots is only possible online, not by phone or email. We strongly advise you to book your ticket online. This is the only way we can guarantee you access to the attraction. 

Please note : We want everyone to have the best time! In order to provide you the best possible experience, we are limiting the number of guests and the time spent in the attraction. This means on peak days you will be issued with a time limited wristband giving you a minimum of 2 hours of LEGO fun.

Our attraction and our LEGO® Shop are cashless. We accept these following payment methods :

  • Maestro / Bancontact
  • Visa
  • Mastercard
  • V-Pay
  • American Express

 

On average, a visit to the LEGO Discovery Centre takes around 2 hours.

 

Please note : We want everyone to have the best time! In order to provide you the best possible experience, we are limiting the number of guests and the time spent in the attraction. This means on peak days you will be issued with a time limited wristband giving you a minimum of 2 hours of LEGO fun.

Yes, it is possible to buy tickets at the entrance, but we cannot guarantee you the access to the attraction if the time slot is already fully booked. We strongly advise you to always book your ticket in advance via our website.

Please note : The LEGO Discovery Centre is cashless.

Yes, you can change the time slot before your visit and up to 5 times via the booking portal. To connect, you will need the confirmation number and the address mail used for the booking. The link for the booking portal is in your confirmation mail or you can find it here

Please send a mail to info.brussels@legodiscoverycentre.com with the following information:

  • The confirmation order number received
  • If you don’t have the confirmation number: the last 4 digits of the credit card number with which you made your booking
  • The mail address used for the booking
  • The time slot you picked

Our colleagues will do the check and help you further.

 

In some of our areas, size and capacity restrictions may apply. This is mainly for our soft play area and the Imagination Express train where certain restrictions apply depending on the size of the children. For safety reasons, we ask that you follow the instructions of our Playmakers.

You can benefit from the SNCB/NMBS Discovery Ticket (offering a 50% discount on your return ticket to Schaerbeek station, close to the LDC Brussels) when you purchase a standard ticket or standard ticket + photo on our website.

This offer is only valid on our standard tickets and standard + photo tickets purchased directly through the LEGO Discovery Centre Brussels website. This offer is not valid for our other tickets, nor for tickets purchased directly on site. It is not combinable with any other action or promotion, nor for tickets purchased through any reseller.

How does it work?

When you purchase a regular ticket or regular ticket + photo, one extra ticket (1extra ticket per ticket purchased) will be added to your cart. This ticket includes a code to be used directly on the SNCB/NMBS website (via the link on the same ticket), in order to benefit from a 50% discount on your train journey from any station in Belgium to Schaerbeek station, which is located within walking distance of the LDC. For more information, click here.

 

In order to ensure the best possible experience for our visitors and to respect safety regulations, we ask you to send us an e-mail in advance to info.brussels@legodiscoverycentre.com if you wish to bring something special to a birthday party. Our colleagues will reply as soon as possible with recommendations. You may bring your own birthday cake. Please note that candles are not allowed (LED candles are allowed). We cannot store any food during your visit.

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